Returns & Exchanges

At Baseus Official, we stand behind the quality of our electronics and offer a 30-day money-back guarantee for any reason. If you are not completely satisfied with your purchase, we provide a streamlined process for returns and technical exchanges.

Return Process

• 1.
  Initiate a Return

  Contact our support team with your order number and the reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Place the item in its original packaging including all cables, manuals, and accessories to ensure a full refund eligibility.

• 3.
  Ship the Product

  Affix the provided shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.